This standard is at Level 3. Business administrators have a highly transferable set of skills, knowledge, and behaviours that can be applied in all sectors. The role may involve working independently or as part of a team, and will involve developing, implementing, and improving administrative services. Throughout the programme candidates will learn how to improve their organisational performance and interpersonal skills, there will also be elements of project management and customer relationship improvement.
The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills. The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
Typically this standard will take between 12-18 months to complete.
Throughout the programme candidates will study the following in order to improve their organisational performance and interpersonal skills:
1 Supporting the development of operational strategies
2 Planning, organising and managing resources
3 Using recognised project management tools
4 Managing budgets
5 Use of customer insights to improve customer relationships
6 Communication skills across numerous channels
7 Supporting a high-performing work culture
8 Ability to build teams, empower and motivate others
9 Building rapport and trust with numerous stakeholders from a range of cultures, backgrounds and levels
Entry requirements for this standard will be decided by each employer, behavioural and self-management requirements typically include candidates who demonstrate effective problem solving and decision making, professionalism, inclusivity, flexibility to the needs of the organisation, and a drive to achieve in all aspects of work. Learners without a Level 2 or equivalent qualification in English and maths will need to achieve this prior to taking the end-point assessment.
The administration role may be a gateway to further career opportunities, such as management or senior support roles.
End Point Assessment
This will consist of a knowledge test (60 minutes – 20% of total score), a portfolio-based interview (30/45 minutes – 40% of total score) and a project/improvement presentation (20/30 minutes – 40% of total score).